shipping & returns
Due to the COVID-19 pandemic you may experience delays up to 5-7 working days in deliveries while the public health measures are in place. Please note An Post deliveries are taking longer than normal at present.
All our shipping rates are a flat rate, meaning you can select as much or as little as you like for that shipping fee.
For Ireland your order will usually arrive within 3-5 working days after you receive shipping confirmation. For Europe please allow 5-7 working days and Rest of World please allow 1-2 weeks.*
Our standard domestic shipping rate is €6. Orders are sent with An Post.
UK orders are sent through An Post and cost €10
European orders are sent tracked with An Post and costs €10
US & Canada orders are sent with An Post and cost €20
* Please note during busy times such as collection launches, Christmas etc. orders will take slightly longer to process.
RETURNS IN STORE
Returned items must be in their original condition and returned to us within 14 days from date of purchase. Returned items must be unused, with all labels intact and in original packaging.
Returned goods can be exchanged or a credit note issued. We do not offer a refund on in store purchases. This does not effect your statutory rights.
We cannot accept returns without a valid store receipt.
Returned items from online orders must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused, with all labels intact and in original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will have to send it back to you.
When returning or exchanging online purchases, the customer is responsible for all shipping costs. We cover the shipping costs for faulty products only and will refund this cost to you after faulty goods have been sent back.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred) as appropriate. Refunds will be made to the original purchaser’s card excluding shipping costs and processed within 30 days on receipt of returned item(s).
Sale items can be returned within 7 days for exchange only.
slowstreet 16 Main Street Blackrock, Dublin, A94 F5Y3, Ireland.
Please include your name and order number inside all returns. We recommend you send your return tracked, as we are not liable for any loss in transit.
We check every item before dispatch but if you are unhappy with anything you receive, please do email us immediately and let us know.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
Some of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/items.